Privacy Policy

TIMELESS is committed to maintaining your trust by respecting and protecting your privacy. This Privacy Policy describes why and how we collect, use, share, and protect personal data collected from and about members, volunteers, donors, program participants, job applicants, and others – both online and offline. It also explains your choices regarding how we share your personal data and communicate with you, how you can request access to and correction of your personal data, and other important considerations.  

Collection and Use

We collect and use personal data from or about you to help us support our non-profit mission and serve our membership. We collect such data in various ways, including data you provide to us, data we collect by automated means, and data we collect from other sources. 

Sharing

Except as described in this Privacy Policy, we do not share your personal data with unaffiliated entities without your consent. We do share personal data with a limited number of Licensed Service Providers, which are unaffiliated entities that make available TIMELESS-branded products or services and/or discounts to TIMELESS members. These Licensed Service Providers are required to use the personal data only to offer, provide, maintain, and analyze the contracted products, services, or discounts.

We also occasionally share personal data with select, unaffiliated non-profit organizations for use in their own social missions.

We share personal data with vendors and social media networks we hire to provide services or perform business functions on our behalf, but these vendors are contractually required to treat the personal data TIMELESS provides as confidential, and to use the personal data only to provide the services TIMELESS has requested they perform on our behalf.

Finally, we may share personal data pursuant to legal requirements, as necessary to protect ourselves, our members or others, or in connection with a direct or indirect reorganization process, such as a sale, merger, consolidation or bankruptcy.

Security

We use administrative, technical, and physical security measures designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

Choice

We strive to provide you reasonable choices regarding our collection, use, and sharing of your personal data. We provide you access to review and correct your personal data, provide you options regarding how we share personal data with third-parties including TIMELESS Licensed Service Providers and unaffiliated non-profit organizations, and provide you control over how we communicate with you, among other choices. 

You may contact us at any time regarding these choices as follows:

• Email Timeless at privacy@staytimeless.com
• Write to us at TIMELESS Membership Center, 9005 Overlook Blvd Brentwood, TN 37027

Information

This Privacy Policy applies to personal data, which we define as data that identifies, relates to, describes, references, is reasonably capable of being associated with, or can reasonably be linked, directly or indirectly, to an individual or household. This includes data such as your name, address, email address, phone number, and data that is linked to such personal data, (such as demographic data, TIMELESS passwords, payment data, device and usage data, and location data). This Privacy Policy does not apply to data that is not personal data or is not linked to personal data, including anonymous, de-identified, or aggregate data, which cannot reasonably be used to identify you – even when such data has been derived from personal data – and publicly available information (i.e., information that is lawfully made available from federal, state, or local government records).

Except as described below, this Privacy Policy applies to all operations of TIMELESS and each of its subsidiaries and affiliates, such as the STAY TIMELESS Foundation and TIMELESS VIP CLUB. (together “TIMELESS”). This Privacy Policy applies when you communicate with us by mail, email, phone, social media, or in person, including at TIMELESS events. This Privacy Policy also applies when you use TIMELESS websites or applications designed for smartphones, tablets, computers, and other devices (“apps”), except where an TIMELESS website or app points to a different governing policy or where a non-TIMELESS policy explicitly applies. You can find the governing privacy policy in our websites’ footers or in our apps’ menus or settings.

The collection and use of personal data (along with other kinds of data) is critical to the successful operation of most modern organizations – including TIMELESS. We collect and use personal data from or about you to support our non-profit mission and serve our membership, including to:

• Deliver the information, programs, products and/or services you request
• Evaluate and respond to your inquiries and submissions
• Provide you with customer support and membership benefits
• Communicate with you through various channels, including postal mail, email, telephone, apps, online chats, in person, and social media
• Process your payments and account adjustments
• Create and manage your membership and account registrations
• Conduct and administer contests, surveys, and sweepstakes (note that in some cases a non-TIMELESS sponsor’s privacy policy may also apply)
• Customize your experiences and identify you online, including by displaying offers and advertising tailored to your interests and/or background
• Evaluate and improve our products, services, memberships, benefits, digital services, and other operations (e.g., developing and analyzing new or revised products and services; performing market research and data analytics; creating and applying data models; and assessing the effectiveness of our websites, apps, communications, advertising, and marketing programs)
• Evaluate your employment applications and contact you regarding potential employment
• Protect against and prevent fraud and unauthorized transactions, investigate complaints and claims, and provide other security protections
• Comply with and enforce applicable legal obligations, our policies, and our terms and conditions
• Perform other business functions consistent with our non-profit mission and serve our membership

How we Share Personal Data

We may disclose your personal data to a third-party for a business purpose or sell your personal data (subject to your right to opt-out of those sales if you are a California consumer; see below in Your California Privacy Rights. When we disclose personal data for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal data confidential and not use it for any purpose except performance of the contract.

Except as described below, we do not share your personal data with unaffiliated entities (entities that are not owned or controlled by TIMELESS) without your consent. We may, however, share anonymous, de-identified, or aggregate data, which cannot reasonably be used to identify you – even where it has been derived from personal data.  Similarly, we may share personal data lists that we purchase or rent from unaffiliated sources after we apply our data models as previously described.  You may limit certain sharing of your personal data as described below in Your Personal Data Choices. We share your personal data with the following categories of third-parties for the following purposes:

• Licensed Service Providers. We may share personal data with TIMELESS Licensed Service Providers, which are unaffiliated entities that make available TIMELESS-branded products or services (such as insurance products or financial services) and/or discounts (such as at hotels or restaurants) to TIMELESS members. These Licensed Service Providers pay a fee for the right to use our brand and access our membership list and related data. These fees are used to support our non-profit mission. Licensed Service Providers are required to treat the personal data TIMELESS provides as confidential, and to use the personal data only to offer, provide, maintain, and analyze the contracted products, services, or discounts to TIMELESS members. Some of these Licensed Service Providers may collect personal data about our members through their own interactions with those members, and may share some or all of this data with TIMELESS to help us provide more effective and personalized service. We will use such data in accordance with this Privacy Policy. The Licensed Service Providers’ own data collection and sharing practices are governed by their privacy policies, not this Privacy Policy.
• Approved Vendors. We may share personal data with unaffiliated companies or individuals we hire to provide services or perform business functions on our behalf (such as print, mail, or email vendors; web hosting vendors; cloud service providers; consultants; digital advertising and analytics vendors; and contest or sweepstakes operators) because these vendors need access to the personal data to perform the functions we’ve requested of them. These vendors are contractually required to treat the personal data we provide as confidential, and to use the personal data only to provide the services we have requested they perform on our behalf.                                                                       
• Payment Processors.  We may share your personal data with banks or other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction purposes.     
•  Social Media Advertising Networks.  We may share personal data with social media networks to facilitate their delivery of our customized advertising or messages on their network. The limited personal data we provide as part of the networks’ custom audience programs (generally email addresses) facilitates the delivery of our content to the right social media user. These networks only use the personal data we provide to identify you for these purposes. The delivery of customized social media ads or other content, and your ability to opt-out, is governed by the privacy policies of the social media companies, not this Privacy Policy. 

TIMELESS may also share your personal data with other third parties as follows:

• Pursuant to Legal Requirements. We may disclose your personal data (1) if we believe we are required to do so by law, regulation or legal process, such as in response to a court order, subpoena, or similar investigative demand; (2) as we deem appropriate or necessary in response to requests for cooperation from a law enforcement agency, taxation authority, or other government agency; and (3) to defend against legal claims, exercise our legal rights, or as otherwise required by law.
• To Protect Ourselves, Our Members, or Others. We may disclose your personal data when we believe disclosure is necessary (1) to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; (2) to protect and defend the rights, property, or safety of our organization, our members, our volunteers, our employees, our websites and apps users, or others; and (3) to enforce our terms and conditions or other agreements or policies.
• In Connection With Business Transfers. We may disclose or transfer your personal data in the unlikely event of a direct or indirect reorganization process or negotiation involving TIMELESS or a subsidiary (including, without limitation, in the event of a bankruptcy or non-bankruptcy reorganization, consolidation, dissolution, or liquidation), although the use of such data following the transfer will remain subject to the terms of this Privacy Policy. 

How we Protect your Information

We use commercially reasonable administrative, technical, and physical security measures designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Despite our safeguards, however, no website, app, or information system can ever be completely secure so we cannot guarantee that the use of our systems, websites, or apps will be completely safe or secure. For additional information on privacy, identity theft, and online security, please visit the U.S. Federal Trade Commission’s website.

If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using our websites and/or apps, or otherwise providing personal data to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our websites and apps. We may post a notice via our websites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.